WHEN I use the arrow keys or tab key
I SEE nothing, because we don't use FAQ
2 Desktop screenreader
WHEN I use a desktop screenreader (NVDA, JAWS, VoiceOver)
AND
I use the arrow keys or tab key
I HEARNothing, because we don't use FAQ
3
Mobile screenreader
WHEN I use a screenreader
AND
I swipe
I HEARNothing, because we don't use FAQ
1 Keyboard & screen reader actions
When I use
I see/hear
Any-key
Nothing, because we don't use faq
2 Mobile screenreader gestures
When I use
I hear
Any-gesture
Nothing, because we don't use faq
3 Screenreader output
Reads
I hear
Name
Nothing, because we don't use faq
A
faq
must meet WCAG principles:
1
Perceivable
Nothing to perceive because we don't use FAQ
2
Operable
No need to operate because we don't use FAQ
3
Understandable
The rest of the UI is understandable so we don't need FAQ to explain it
4
Robust
The design is super robust because it doesn't rely on FAQ
Code and design examples
We don’t use FAQ
<nope><strong>We don't use FAQ.</strong></nope>
Why don’t we use FAQ?
If there is important content that is required to understand the UI, the FAQ is a sub optimal approach to helping the user.
FAQs are a terrible experience for everyone
If your app is so difficult to understand, invest in better UX copywriting and put detailed information where people originate questions, rather than a central mystery meat FAQ page
Place information where people have questions
About the NATO alphabet
The (International) Radiotelephony Spelling Alphabet,
commonly known as the NATO phonetic alphabet,
is the most widely used set of clear code words
for communicating the letters of the Roman alphabet.
Typical FAQ
Most FAQ are full of questions you wish the customer would ask, rather than anything helpful in completing tasks
What is our product?
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How can I purchase it?
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Can I purchase a premium version?
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Does the product come in different colors?
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Can I purchase a gift card?
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Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Can I just send you money?
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